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Latest News
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Latest News
01 Feb 2012
"Don’t strip Healthwatch of its statutory status" - says NALM
27 Jan 2012
GMC publishes new guidance to doctors on raising concerns
26 Jan 2012
Who regulates health and social care professionals?
24 Jan 2012
CQC calls on service users to carry out inspections
17 Jan 2012
Ambassador Clubs for disabled children and young people
17 Jan 2012
'It's all about Choice' bereavement and funeral convention in March
10 Jan 2012
Parents welcome launch of new information service to help them give medicines to their children
Latest Results
06 Oct 2010
PALS and the White Paper - Results
04 Jul 2010
Facing the Future survey - Results
10 Nov 2009
PALS Online's fourth anniversary survey results
Resource Subject Tree
Every Resource has been indexed under one or more subjects.
External resources
Resources from non-statutory agencies
‘Whose NHS is it Anyway?’
Brochure and booking form for the Patient Information Forum (PiF) Conference in February 2006.
Do you know who's treating you?
Information leaflet on PALS and young people training
Leaflet and booking form for EVERY CHILD WITH AD/HD MATTERS National Conference, March 2006.
Leaflets from Alcohol Concern
Living with sight loss booklet
National Association of LINks Members directory
National Bereavement Partnership Questionnaire, April 2006
National Children's Bureau survey report, October 2007
National Evaluation of PALS Final Report
National Evaluation of PALS: National Workshop (27 September 2005) Report
NCB PALS launch programme, September 2010
Onwards to HealthWatch . . .
Options for the implementation of ICAS in prisons
Organisations that can help people facing redundancy
PALS - Getting it right for children and young people
SignHealth flyer
Resources from other parts of NHS
Leaflet and booking form for Care Records Service Conference
NHS Choices letter, June 2007
Patient and public engagement contact information database form
NHS Choices
Recent publications by NHS Choices
NHS National Centre for Involvement
Healthy Democracy – the future of Involvement in health and social care
Resources from statutory agencies
CPPIH PALS questionnaire, July and August 2007
Easy read Mental Capacity Act Update for April 2007
Leaflet: Who regulates health and social care professionals?
Listening and Learning
Mental Capacity Act Update 4, October 2005
Mental Capacity Act Update 5, November/December 2005
Mental Capacity Act Update number 11
Mental Capacity Act Update, 7
Mental Capacity Act Update, edition 8, June 2006
Mental Capacity Act Update, January '06 available to download
Recognising the value of NHS complaints information - draft document
Supporting the implementation of patient advice and liaison services
VIAN Update December 2007
What you need to know about changes to NHS dentistry in England
Care Quality Commission
HealthWatch England
HealthWatch Advisory Group bulletin
Presentations made at the NPN AGM, 2010
Department of Health
Establishing HealthWatch
Promoting the NHS Constitution
Summary list of the HealthWatch pathfinders
The Handbook to the NHS Constitution
Complaints reform 2008/09
Correspondence between NPN, the Ombudsman and the Department of Health
Documents provided by DH to PALS for information
Early Adopter programme, April - September 2008
MEC workshops programme
NHS and social care complaints reform publications, February 2009
Presentations made at the National PALS Network AGM, 2008
House of Commons
Government Response to the Health Select Committee Report: Complaints and Litigation
House of Commons Health Committee report on NHS complaints and litigation
Local Networks
North East PALS
Policies and procedures
Terms of reference
PALS Networks area
National PALS (NPDG)
Core Group
Minutes of the meeting of the National PALS Development Group (NPDG) Core Group, 18 11 05.
Minutes of the meeting of the NPDG's Core Group, 25th August 2005
Minutes of the NPDG Core Group, April 2006
National PALS letter to Healthcare Commission on "Engaging Patients and the Public"
Notes of the meeting of the National PALS Development Group (NPDG) Core Group, 29 11 05.
NPDG Core Group meeting minutes, 11 January 2006
NPDG Core Group meeting minutes, September 2005
Terms of reference of the NPDG Core Group
National PALS Transition Group
Letters sent to Health Minister and National Director
Proposal to NPDG meeting 28 06 06 by the Transition Group
The Memorandum and Articles of Association of the National PALS Network
Minutes of meetings
Minutes and appendices of the NPDG Transition Group, on Monday 24 July in London.
Minutes of the meeting of the NPDG Transition Group, 30th May 06
Minutes of the meeting of the NPDG Transition Group, 31 August 2006.
Minutes of the meeting of the NPDG Transition Group, April 2006
Transition Group minutes from 27 June 2006 held in London.
Terms of Reference
Revised terms of reference for Transition Group
Terms of reference of the NPDG's Transition Group
NPDG
Discussion documents
National PALS and the Future
Meetings
Register of attendance at NPDG meetings during 2005
April 2006
A portable document file version of the presentation on the national PALS consultation
Agenda for meeting of National PALS Development Group, April 5th 2006
Minutes of the meeting of the NPDG, April 2006
NPDG Transition - What happens next? Presentation made by John Larkham at the April 06 NPDG
PDF version of presentation made by Dr David Evans at the April 2006 NPDG meeting
Proposal to NPDG meeting on April 5th 2006
Terms of reference for a Transition Group considered by NPDG at its meeting on April 5th 2006
December 2004
June 2005
June 2006
Agenda of meeting of National PALS Development Group (NPDG) 28th June 2006
Briefing paper on NPDG meeting of 28th June 2006
NPDG Minutes of 28 June 2006 held in London
NPDG transition process PowerPoint presentation, July 2006
Proposal to NPDG meeting 28 06 06 by the Transition Group
Revised terms of reference for Transition Group
March 2005
Minutes of the meeting of the NPDG, March 2005
November 2005
Notes of the meeting of the National PALS Development Group (NPDG), November 30th 2005.
September 2005
Agenda, Minutes and Reports
Minutes of the meeting of the NPDG, September 2005
NHS Reconfiguration "PowerPoint" presentation, September 2005.
NPDG Core Group meeting minutes, September 2005
NPDG Meeting 09 05 - PowerPoint file
NPDG Meeting agenda 09 05
PowerPoint presentation "PALS Online update", September 2005
Project Manager's report to NPDG, September 2005
Report on NPDG members survey, September 2005
September 2006
Minutes of the NPDG meeting held on 7 September 2006 in Birmingham.
Members
List of members of the National PALS Development Group
Reports
National PALS and the Future Consultation Feedback Report
National PALS Development Group Report, September 2003 – March 2004
Options appraisal report to NPDG, April 2004
Terms of reference
Terms of reference (December 2004)
National PALS Network
Letter from Harry Cayton to National PALS
Annual reports
National PALS Network 2010 Annual General Meeting agenda
National PALS Network annual reports
National PALS Network conference and 2011 AGM
Presentations made at National PALS Network AGM
Presentations made at the National PALS Network AGM, 2008
Presentations made at the NPN AGM, 2010
Board meetings and documents
Correspondence between NPN, the Ombudsman and the Department of Health
Facing the Future discussion document, June 2010
Minutes of meetings
Minutes of the meetings of the National PALS Network board
National PALS draft business plan September 2007
National PALS Network briefing on Making Experiences Count
National PALS Network conference and 2011 AGM
National PALS Network News
National PALS Network response to White Paper
National PALS Network's response to NHS Constitution
National PALS Network's submission to the Health Select Committee
NPN reponse to the consultation on Making Experiences Count
NPN response to Ombudsman consultation
PALS and the White Paper
Responses to Department of Health consultation on HealthWatch funding
The full record of responses to the NPN survey on the White Paper
The National PALS Network's response to informal MEC consultation
Constitution
The Memorandum and Articles of Association of the National PALS Network
Finance and funding
Fund raising
Sources of grants
Submitted bids
Big Lottery
Department of Health
Other DH bids
Section 64
Membership
National PALS Network Membership prospectus and application form
National PALS Network membership spreadsheet
National PALS Network News
Mission and purpose
National PALS Network - update
Policies
PALS Online editorial policy, July 2008
National Work-streams
Application form for post with National PALS
National PALS work-stream manager's report, February to August, 2006
Children, young people and PALS
Information leaflet on PALS and young people training
NCB PALS launch programme, September 2010
Report of NCB consultations with PALS staff
HealthWatch Programme
NALM'S First Steps report, May 2011
National PALS Network conference and 2011 AGM
NPN presentations to NALM transition board, January 2011
Summary list of the HealthWatch pathfinders
PALS and Prisons
Find out more about PALS in Prisons
Minutes of the National PALS for Prisons Steering Group
Minutes of the PALS for Prison Steering Group Meeting, 19th June 2006
Minutes of the PALS for Prisons Steering Group meeting 21 03 06
Notes of national PALS and prisons workshop 9 02 06
Notes of the PALS for Prisons workshop, 26th May 2006
Options for the implementation of ICAS in prisons
PALS for Prisons Questionnaire
PALS in prison toolkit
Patient and Public Involvement for Prisoners
PowerPoint file of presentation by Gordon Austin at national PALS and prisons workshop, 09 02 06.
Prison PALS letter, October 2005
PALS and the Complaints reform 2009
Comments made by respondents to the PALS national survey
Government Response to the Health Select Committee Report: Complaints and Litigation
Listening and Learning
National PALS Network's submission to the Health Select Committee
PALS Professional Development Group
Agenda for Change job profiles report appendix 1
Agenda for Change job profiles report appendix 2
Agenda of National PALS Professional Development Work-stream meeting, 22nd May 2006
Draft Job Profile for PALS Administrator
Draft Job Profile for PALS Manager
Draft Job Profile for PALS Officer
Letter from Anita Harris on job profiles for PALS staff roles
Letter from National PALS to DH regarding Agenda for Change.
Minutes of PALS Professional Development work-stream meeting 29th March 2006
Minutes of the meeting of the national PALS Professional Development work-stream, February 3rd '06
Minutes of the meeting of the NPDG Professional Development working group, October 2005
National PALS Development Group report on comments and feed-back on the PALS draft job profiles
National PALS professional development work-stream meeting, 22nd May 2006
PowerPoint presentation to National PALS Professional Development work-stream meeting, February '06
Reply to Letter from National PALS to DH regarding Agenda for Change.
Summary of responses from PALS staff on Agenda for Change bandings
Final PALS job profiles
PALS job profies
NPDG Training and Development Sub-group
Report by NPDG Training & Development Sub-group
PALS/ICAS national protocol
SHA PALS networks
Essex PALS evaluation outline plan
Essex PALS evaluation patient questionnaire
Essex PALS evaluation project plan
Essex PALS evaluation staff questionnaire
Essex PALS evaluation template of evidence
Implementing a framework for assessing and measuring PALS, Essex network 2004.
North Staffordshire PALS promotional brochure
PALS in Focus, Winter 2006/07
North East PALS Network
Responses to Department of Health consultation on HealthWatch funding
North East PALS Network
Specialist PALS networks
Ambulance
Mental Health
National Mental Health PALS Network 2006 report
Promotional leaflet for national mental health PALS conference, September 2006
Paediatric
Information leaflet on PALS and young people training
PALS Resources
PALS and Complaints
Complaints resolution resource page
PALS Online user guides
PALS Online Guide - Adding an office to the Office Directory
PALS Online Guide - Office Associations
PALS Online guide for newly registered users with PALS Worker or Volunteer access
PALS Online guide to updating your office January 2009
PALS stationery
PowerPoint template
Publicity and promotion
North Staffordshire PALS promotional brochure
Promoting the NHS Constitution
PALS communications CD
PALS Communications and branding CD
Press releases
Press release templates
Translated PALS leaflets
PALS leaflet in Arabic
PALS leaflet in Bengali
PALS leaflet in Cantonese
PALS Leaflet in English (PDF)
PALS Leaflet in Farsi
PALS leaflet in French
PALS Leaflet in Greek
PALS leaflet in Gujarati
PALS leaflet in Hindi
PALS leaflet in Italian
PALS leaflet in Japanese
PALS leaflet in Kurdish Khurmangi
PALS leaflet in Kurdish Sorani
PALS leaflet in Mandarin
PALS leaflet in Pashto
PALS Leaflet in Polish
PALS Leaflet in Portuguese
PALS leaflet in Punjabi
PALS leaflet in Russian
PALS leaflet in Somali
PALS leaflet in Spanish
PALS leaflet in Tagalog
PALS leaflet in Thai
PALS Leaflet in Turkish
PALS Leaflet in Urdu
PALS leaflet in Vietnamese
Words and pictures or Easy Read
Words and Pictures - examples of PALS promotional leaflets
Service development guidance and resources
Department of Health publications
Early Adopter programme, April - September 2008
PALS core functions, national standards and an evaluation framework
PALS in prison toolkit
Questions to ask leaflet
Supporting the implementation of patient advice and liaison services
The Handbook to the NHS Constitution
VIAN Update December 2007
PALS and the deaf community
PALS and the deaf community
Policies and protocols
Trust PALS policies
Trust policies relating to PALS