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Latest News
01 Feb 2012
"Don’t strip Healthwatch of its statutory status" - says NALM
27 Jan 2012
GMC publishes new guidance to doctors on raising concerns
26 Jan 2012
Who regulates health and social care professionals?
24 Jan 2012
CQC calls on service users to carry out inspections
17 Jan 2012
Ambassador Clubs for disabled children and young people
17 Jan 2012
'It's all about Choice' bereavement and funeral convention in March
10 Jan 2012
Parents welcome launch of new information service to help them give medicines to their children
Latest Results
06 Oct 2010
PALS and the White Paper - Results
04 Jul 2010
Facing the Future survey - Results
10 Nov 2009
PALS Online's fourth anniversary survey results
News Items Subject Tree
Every News has been indexed under one or more subjects.
Events
Disabled access to healthcare guide published
European air ambulance aircraft launch, 7th July
PEN seeking nominations for patient experience awards
Conferences
Annual Conference of the Care Record Development Board
AvMA Conference - From NHS Complaints to Redress
AvMA Conference "From NHS Complaints to Redress"
AvMA to repeat conference on Complaints and Redress in June
Conference looks to the future for LINks, PALS and Complaints
East Midlands PPI event on November 26th
Free conference on Information Prescriptions, March 2008
Free places still available at Care Records Conference
Health Secretary sets out vision of patient-centred care
Healthcare Commission hosts international healthcare conference
Immigration Advisory Service co-hosts public service interpreting conference
Information Prescriptions get green light
Information Prescriptions: National resources being developed
'It's all about Choice' bereavement and funeral convention in March
May conference on involvement and empowerment
Mental Health PALS Network books speakers for Conference
National Conference - "Every Child with AD/HD Matters".
National PALS and Complaints conference on November 3rd
National PALS evaluation report launch in February
National PALS Network seeks more involvement and new trustees
National PALS report provides powerful evidence of effectiveness
New report calls for improvements so PALS can help more young people
PALS in Mental Health: Congregating in Camberwell, 3/9/07
Participation Workers Network for England holding PALS and Young People conference in May
Patient Information Forum (PiF) Conference February 2006 details available.
PPI Conference raises curtain on National PALS Network
You’ll never work alone?
Meetings
Bereavement Pathways Project events in February and March
Commons committee hears PALS and complaints evidence
National PALS AGM to take place on November 14th
National PALS Network plans this year’s AGM
NHS Alliance launches ‘Whose NHS is it Anyway?’ on 30th June
Prison PALS progress
Three old bags and a paramedic
Training
Distance Learning course for MA in health communication design
Healthcare Commission invites PALS to briefings on annual performance ratings
Introducing PALS
Making a positive difference to the lives of carers
National Children’s Bureau invites PALS to training workshops
PALS networks invited to collaborative inquiry event on February 8th
Post Graduate Certificate in Bereavement Support Scoping exercise underway
Responding to professional abuse
Three old bags and a paramedic
Workshops
Capacity Code of Practice Workshops
CHRE to hold meetings with patients and public in October
NCB announces PALS workshops in September
PALS staff invited to GMC guidance workshops
Local, National, and Specialist PALS Networks
Local
Derby City PALS publish young people's leaflet
East of England PALS Awareness Week: “A great success!”
Essex PALS Agenda for Change concerns highlighted by Health Service Journal
Funding: How will the money be used?
Greater Manchester PALS Development Group celebrates success
Meet PALS on Facebook
National PALS to meet regularly with Department of Health Lead
PALS 24/7 service goes live in Birmingham
PALS networks show the way for publishing Online
PALS: Improving visibility in Gloucestershire
Promoting PALS in North Staffordshire
South Coast PALS focus on successes
South West Peninsula PALS network residential success
Three old bags and a paramedic
National
Meetings
Meeting approves plans for National PALS Network
National PALS AGM to take place on November 14th
National PALS and Complaints conference on November 3rd
National PALS and LINks collaboration gets underway
National PALS Development Group plans consultation in the new year
National PALS Development Group votes in favour of new national body for PALS
National PALS initiatives on Agenda for Change
National PALS meeting agrees timetable for transition
Responding to professional abuse
Second report on National PALS meeting, which took place on April 5th
National PALS Consultation
National Consultation of PALS staff and volunteers is underway
National PALS job profiles consultation underway
Report on national consultation of PALS staff and volunteers published
National PALS Transition
AvMA chief backs National PALS appeal
BBC calls for support for National PALS
National PALS begins preparations for transition
National PALS calls for discussion of draft business plan
National PALS calls for nomination of Directors to run new body
National PALS funding: thanks for your support
National PALS meeting agrees timetable for transition
National PALS raises funding issue with Health Minister
National PALS: Call us names, please!
Online vote results: PALS pick name of new national body
Reorganisation of primary care and ambulance trusts
Update on National PALS transition process
Vote for name of national PALS organisation
Requests
PALS Core Standard 1 – How do YOU monitor?
PALS in prisons – have you got a service that you’re proud of?
PALS: Can you help?
Promoting PALS to deaf people - can you help?
What does YOUR Trust pay under Hospital Travel Costs Scheme?
Resources
Communications resource published following call for help
Funding: How will the money be used?
PALS information leaflets available in 25 languages
PALS staff axed in Hewitt constituency
Stakeholders
Communications resource published following call for help
Complaints reform workshop
Connecting with the public
Free places still available at Care Records Conference
Healthcare Commission welcomes new relationship with PALS
National PALS Agenda for Change report to be submitted to DH on 17th March
National PALS to meet regularly with Department of Health Lead
New ICAS contracts awarded to POhWER, Carers Federation and SEAP.
NHS Redress Bill causes concern
Yellow Card scheme pilot launch, 25th October
Publications
British Journal of Management highlights problems of delivering effective PALS
Connecting for Health - How the NHS Care Records Service will involve PALS
Health Committee calls for reform of complaints with strengthened role for PALS
NHS Direct New Media calls for Trusts to test The Bank
November/December Mental Capacity Act implementation newsletter now available
PALS information leaflets available in 25 languages
PALS networks show the way for publishing Online
Volunteering England launches "Volunteering in the NHS" guidance
Work-streams
National PALS appoints work-stream manager
PALS Work-stream secondment ends on high note
Prison PALS progress
Children and young people
Derby City PALS publish young people's leaflet
National Children’s Bureau PALS project draws to close
National Children’s Bureau PALS project update
National Children’s Bureau PALS resources published
National Children's Bureau publishes young people's PALS charter
NCB announces PALS workshops in September
NCB PALS worker appointment update
New resources published for PALS working with children and young people
HealthWatch Programme
HealthWatch and ICAS funding consultation opens
LINks “struggling to register children’s voices”, says NCB
LINks and HealthWatch advisory bodies take shape
National LINks calls ‘foul’ on funding
National LINks publishes First Steps report
New HealthWatch bulletin published
ICAS protocol
New ICAS contracts awarded to POhWER, Carers Federation and SEAP.
PALS/ICAS Protocol Plan
Transition arrangements for "New ICAS"
Prisons and PALS
Inaugural meeting of national PALS Prisons Steering Group held
National PALS and Prisons workshop maps out way ahead for service development
Offender Health asks PALS - can you help?
PALS and Prisons Workshop will launch new national PALS work-stream
PALS for prisoners project manager recruitment
PALS for Prisons: call for good practice examples
PALS in Prison toolkit and guidance published
Prisons and PALS: Letter of intent published
Update on prison PALS project
Professional Development
A4C and the KSF still high on agenda for PALS workers
Department of Health replies to Agenda for Change letter
DH letter on Agenda for Change spells out consultation process for PALS
Essex PALS Agenda for Change concerns highlighted by Health Service Journal
Job Evaluation Group to consider new national profiles for PALS
National PALS initiatives on Agenda for Change
National PALS job profiles consultation underway
National PALS Professional Development work-stream meeting takes place on February 3rd
New funding will support professional development
PALS feed-back on Agenda for Change bandings shows wide variations
PALS initiate professional development group
PALS job profiles “to be published next week”
Report on PALS draft job profiles calls for a fresh start
Update on PALS and Agenda for Change
National PALS Network
Commons committee hears PALS and complaints evidence
DH replies on complaints handling and PALS
Health Committee calls for reform of complaints with strengthened role for PALS
Health Committee hearing further complaints evidence
National PALS Network appeals for your support
National PALS Network progresses charity status
National PALS Network registers as charity
National PALS office closes
National PALS raises funding issue with Health Minister
National PALS to give Commons evidence
National PALS wins backing for website
National survey reveals worrying figures for PALS
New complaints regulations and guidance published
NPN chairs interviewed by National Audit Office
PALS welcome progressive complaints reform
PPI Conference raises curtain on National PALS Network
Welcome to the new look PALS Online
Directors
National PALS board calls for support
National PALS Network plans membership drive
Ten people stand to be directors of National PALS Network
Meetings
Conference looks to the future for LINks, PALS and Complaints
HealthWatch Lead to speak at National PALS AGM
National PALS and LINks collaboration gets underway
National PALS Network calls for White Paper response
National PALS Network members’ meeting report
National PALS Network seeks more involvement and new trustees
National PALS Network to discuss White Paper with DH
Network calls for views on PALS HealthWatch funding consultation
Opposition to health White Paper grows
Board
Complaints reform: Department of Health to reply to National PALS Network letter
LINks and HealthWatch advisory bodies take shape
National PALS board meets with DH Head of User Experience
National PALS Network calls for expressions of interest in network overhaul
National PALS Network takes action over complaints reform
PALS staff anticipate big impact from complaints reform
Members' meetings
National PALS Network takes action over complaints reform
Annual general (AGMs)
Conference looks to the future for LINks, PALS and Complaints
Early Adopter Manager to speak at National PALS AGM
HealthWatch focus at National PALS AGM
HealthWatch Lead to speak at National PALS AGM
National PALS and Complaints conference on November 3rd
National PALS board calls for support
National PALS Network celebrates second year
National PALS Network considers the challenges ahead
National PALS Network first AGM report
National PALS Network plans this year’s AGM
National PALS Network seeks more involvement and new trustees
National PALS Network to hold November AGM
National PALS to work with HealthWatch and LINks
PALS give thumbs down to NHS White Paper
Specialist
Ambulance
Mental Health
Booklet for Chinese mental health in-patients published
Latest edition of Mental Capacity Act Update published
Mental Health PALS Network books speakers for Conference
PALS in Mental Health: Congregating in Camberwell, 3/9/07
Paediatric
National Children’s Bureau invites PALS to training workshops
NCB report: children and young people get involved in PALS
New report calls for improvements so PALS can help more young people
Paediatric PALS conference cancelled
Participation Workers Network for England holding PALS and Young People conference in May
Request to PALS from Council for Disabled Children
Other Organizations
AvMA Conference - From NHS Complaints to Redress
Cancer Buddies launch website
Commons committee hears PALS and complaints evidence
Communications resource published following call for help
Free places still available at Care Records Conference
How to join the Patient Information Forum
MCA Code of Practice laid before Parliament
National Bereavement Partnership
NPN chairs interviewed by National Audit Office
PALS: Can you help?
PEN seeking nominations for patient experience awards
Spotlight on HFEA guide
Transition arrangements for "New ICAS"
Volunteering England launches "Volunteering in the NHS" guidance
We have got news for you
Which? asks for PALS help with national survey
You’ll never work alone?
Care Quality Commission
Care Quality Commission website updates PALS information
CQC calls on service users to carry out inspections
Further complaints reform inevitable?
HealthWatch focus at National PALS AGM
LINks and HealthWatch advisory bodies take shape
National PALS to work with HealthWatch and LINks
Department of Health
Andrew Lansley appointed Secretary of State for Health
Autism strategy for a welcoming society
Complaints consultation response published
Complaints reform pilot sites chosen
Contribute to development of Information Accreditation Scheme Standard
Department of Health & NHS ‘to save £4.35bn’
Department of Health pilots new appraisal system for doctors
Department of Health publishes update on complaints reform
Department of Health wants PALS to join VIAN
Department of Health website updates PALS pages with link to “PALS Online”
Details of new national PPI Resource Centre announced
DH calls for more engagement with LINks
DH publishes response to consultation on the Independent Mental Capacity Advocate (IMCA) service
Engagement: accountability guidance published by DH
Free conference on Information Prescriptions, March 2008
Further complaints reform inevitable?
Government publishes plans to strengthen public involvement in health
Health Committee complaints report: What happens next?
Health ministerial portfolios announced
Health Secretary sets out vision of patient-centred care
Healthcare Travel Costs Scheme extended from 1st April
Healthcare Travel Costs Scheme updated
Hospital Travel Costs consultation goes online
Hospital Travel Costs Scheme: enabling access to healthcare
Key messages from national PALS evaluation published
Leaflet helps patients get the most out of their appointments
Meeting approves plans for National PALS Network
National PALS Agenda for Change report to be submitted to DH on 17th March
National PALS and the Early Adopter sites
National PALS evaluation report launch in February
National PALS funding: thanks for your support
National PALS Network appeals for your support
New 111 telephone number to be piloted this year
New Chief Executive of NHS appointed
New horizons in mental health care
NHS and social care complaints reform proposals published
NHS Choices: Letter to PALS staff
No surprises as DH announces details of new SHAs
Nominations welcomed for health and social care awards
Non-emergency health services number pilots in North East
PALS staff can help with NHS dentistry enquiries
Public Inquiry into Mid-Staffs Trust announced
Reorganisation of primary care and ambulance trusts
Report on PALS draft job profiles calls for a fresh start
Sir Nigel leaves DH at the end of March
Complaints reform 2008/09
Audit Office publishes report on complaints
Book now for MEC regional events
Complaints reform: Department of Health to reply to National PALS Network letter
Complaints reform: Ombudsman agrees with National PALS Network
December dates for complaints consultation events
Department of Health update to PALS on Making Experiences Count
DH issues PALS and complaints clarification
DH publishes preliminary guidance for Early Adopters
DH replies on complaints handling and PALS
Early Adopter call for good practice examples from PALS
Early Adopter Manager to speak at National PALS AGM
Government response to complaints report ‘quietly published’
Health Committee complaints handling evidence broadcast
Health Committee complaints report: What happens next?
Health Committee hearing further complaints evidence
Health Ombudsman prepares for new role in complaints
Making Experiences Count: regulation proposals published
MEC web pages launched by DH
National PALS board meets with DH Head of User Experience
National PALS Network celebrates second year
National PALS Network takes action over complaints reform
National PALS Network to meet with DH over complaints reform
National PALS to give Commons evidence
New complaints regulations and guidance published
NPN raises concerns over complaint regulation proposals
Ombudsman reiterates complaints handling principles
PALS group to help develop complaints guidance
PALS represented on Early Adopter committee
PALS staff anticipate big impact from complaints reform
Connecting for Health
Annual Conference of the Care Record Development Board
Connecting for Health developing patient and public engagement database
Electronic Presciption Service
Electronic Prescription Service toolkit is now available
Health White Paper 2010
Government launches NHS ‘listening exercise’
HealthWatch and ICAS funding consultation opens
HealthWatch development update
LINks and HealthWatch advisory bodies take shape
National PALS and LINks collaboration gets underway
National PALS Network calls for White Paper response
National PALS Network to discuss White Paper with DH
Network calls for views on PALS HealthWatch funding consultation
Opposition to health White Paper grows
PALS give thumbs down to NHS White Paper
White Paper: Coalition launches consultations on NHS future
Information prescriptions
Department of Health promotes patient information schemes
Information Prescriptions: National resources being developed
NHS Choices and Information Prescriptions
Update on Information Prescriptions
Information Standard
Certification scheme for health and social care information launched
Department of Health promotes patient information schemes
Forty organisations chosen to pilot accreditation scheme
Information Standard scheme makes progress
The Information Accreditation Scheme: next steps and testing
Health Ombudsman
Complaints reform: Ombudsman agrees with National PALS Network
Complaints statement due in March
Further complaints reform inevitable?
Health Ombudsman prepares for new role in complaints
Health Service Ombudsman to share more information about complaints with NHS
National PALS to give Commons evidence
Ombudsman reiterates complaints handling principles
Ombudsman reports success of new NHS complaints system
Ombudsman: NHS needs to listen harder and learn more
Ombudsman’s complaints consultation report published
Healthcare Commission
National PALS Network celebrates second year
Marketing
Healthcare Commission campaign – PALS help requested
National Audit Office
Audit Office publishes report on complaints
NHS
Further complaints reform inevitable?
National BME Cancer Patient Advisory Panel launched
National Cancer Action Team seeks support from PALS
New 111 telephone number to be piloted this year
NHS Direct to handle GP appointments
NHS Evidence expanding and improving in May
NHS Evidence has now changed
Non-emergency health services number pilots in North East
Counter Fraud and Security Management Service
NHS asks: Are you claiming what you are entitled to?
Security of patient property – get involved
NHS Choices
NHS Choices and Information Prescriptions
NHS Choices collaboration with PALS
NHS Choices now translated in other languages
NHS Choices receiving 200,000 visits a day
PALS and NHS Choices strengthen ties
Sign up for NHS Choices newsletter
NHS Constitution
New NHS Constitution publicity material 'on hold'
New patients' rights come into force today
Not for profit sector
New website helps meningitis survivors navigate benefit systems
"Don’t strip Healthwatch of its statutory status" - says NALM
Alcohol awareness leaflets available for downloading
Ambassador Clubs for disabled children and young people
Autistic Society survey on learning needs of health and social care staff
Bereavement Pathways Project events in February and March
Cancer network seeks chair for consumer group
Cervical cancer trust calls for PALS support
Charity launched for Colostomy, Ileostomy & Urostomy patients
CPPIH undertaking major review of PPI and PALS
Diabetes trust launches hospital ‘passport’
Friendship and mental health
Getting Better - DVD resources for people with learning disabilities
Health website blogs patients’ progress
Healthcare and people with a learning disability
HealthWatch Pathfinders “starved of funds”
LINks “struggling to register children’s voices”, says NCB
Making a positive difference to the lives of carers
Medical accident charity opens helpline in North
National Children’s Bureau invites PALS to training workshops
National Children’s Bureau PALS report published
National LINks calls ‘foul’ on funding
National PALS to work with HealthWatch and LINks
NCB report: children and young people get involved in PALS
New DVD resource "Getting better in hospital" published
New GP patient guide published
New resources from the RNIB - order now
Online Cancer Chat service relaunched
PALS and young people project gets underway
Parents welcome launch of new information service to help them give medicines to their children
Request to PALS from Council for Disabled Children
Council for Healthcare Regulatory Excellence
CHRE to hold meetings with patients and public in October
Who regulates health and social care professionals?
General Medical Council (GMC)
GMC building links with National PALS Network
GMC Good Medical Practice consultation underway
GMC publishes new guidance to doctors on raising concerns
New GMC guidance on End of Life Care
Patient’s guide to doctors in training published
Nursing and Midwifery Council (NMC)
Nursing and Midwifery Council new code
Royal College of Surgeons
Royal College of Surgeons piloting new patient leaflets
Statutory other
Launch of new handbook for front-line consumer advisers
New 111 telephone number to be piloted this year
Yellow Card Scheme medication side effects report published
PALS Evaluations
British Journal of Management highlights problems of delivering effective PALS
Key messages from national PALS evaluation published
National Evaluation of PALS first year report due in July
National evaluation of PALS: report makes progress
National PALS evaluation report launch in February
National PALS report provides powerful evidence of effectiveness
PALS networks invited to collaborative inquiry event on February 8th
PALS networks show the way for publishing Online
UWE team publishes report on the national PALS evaluation workshop
PALS Online
Department of Health website updates PALS pages with link to “PALS Online”
Funding: How will the money be used?
Health Committee complaints report: What happens next?
In case you missed it - roundup of recent news items
Latest news roundup from PALS Online
National PALS board calls for support
National PALS wins backing for website
Online launch delayed to September
Online vote results: PALS pick name of new national body
PALS and confidentiality - join the debate
PALS and the Patient Experience
PALS contacts "The Sun" about Patient Power.
PALS Online achieves top accessibility standard
PALS Online attracts over 14,000 visits in February
PALS Online editorial policy published
PALS Online launched by Harry Cayton
PALS Online roundup of recent news items
PALS Online roundup of recent news items
PALS Online survey results offer hope for future of site
PALS Online upgrade making good progress
Release timetable for www.pals.nhs.uk
Visits to PALS Online hit new high
Visits to PALS Online hit new high
Welcome to the new look PALS Online
Publications
Alcohol awareness leaflets available for downloading
Booklet for Chinese mental health in-patients published
Complaints consultation response published
Department of Health publishes update on complaints reform
DH publishes best practice guide on improving patient's emotional experience.
Diabetes trust launches hospital ‘passport’
Disabled access to healthcare guide published
Electronic Prescription Service toolkit is now available
Engagement: accountability guidance published by DH
Getting Better - DVD resources for people with learning disabilities
GMC publishes new guidance to doctors on raising concerns
Government response to complaints report ‘quietly published’
Health Committee complaints report: What happens next?
Healthcare Travel Costs Scheme updated
HealthWatch and ICAS funding consultation opens
Hospital Travel Costs Scheme: enabling access to healthcare
How to complain about a doctor
How to join the Patient Information Forum
Latest edition of Mental Capacity Act Update published
Latest Mental Capacity Act implementation newsletter now available
Leaflet helps patients get the most out of their appointments
LINks “struggling to register children’s voices”, says NCB
Making Experiences Count: regulation proposals published
MCA January Updates available to download
Mental Capacity Act training materials published
National Children’s Bureau PALS report published
National LINks publishes First Steps report
New DVD resource "Getting better in hospital" published
New GMC guidance on End of Life Care
New GP patient guide published
New Mental Capacity Act Code of Practice formally issued
New NHS Constitution publicity material 'on hold'
New publication from Royal College of Psychiatrists
New report calls for improvements so PALS can help more young people
New resources from the RNIB - order now
New staff booklet on NHS Constitution published
New White Paper acknowledges capacity issues for PALS
NHS Alliance launches ‘Whose NHS is it Anyway?’ on 30th June
NHS Choices now translated in other languages
NHS still not putting patients first, says Kennedy
Ombudsman reports success of new NHS complaints system
Ombudsman: NHS needs to listen harder and learn more
Ombudsman’s complaints consultation report published
PALS contacts "The Sun" about Patient Power.
PALS in Prison toolkit and guidance published
PALS Work-stream secondment ends on high note
Patient’s guide to doctors in training published
Review of NHS Confederation’s new publication on patient experience
Royal College of Surgeons piloting new patient leaflets
Sign charity launches communication tool for doctors’ surgeries
Spotlight on HFEA guide
White Paper: Coalition launches consultations on NHS future
Winterton launches NHS Centre for Involvement
Yellow Card Scheme medication side effects report published
